1. Standard Desert Safaris, City Tours & Dinner Cruises
- 24+ hours before experience: 100% free cancellation or complimentary date rescheduling.
- Less than 24 hours before experience: Cancellations within 24 hours of pick-up/boarding incur a 100% charge as vehicle seats, camp catering, and cruise tables are pre-allocated.
- Private Yachts, Luxury VIP Safaris & Hot Air Balloons: Free cancellation up to 48 hours prior to departure.
2. Weather & UAE Coastguard Conditions
Guest safety always comes first. If an outdoor tour, hot air balloon flight, watersport session, or boat/yacht departure is suspended due to wind, fog, rough sea conditions, or UAE Coastguard / Civil Aviation directives, you are entitled to either:
- Priority free rescheduling to the next available date/slot, OR
- A 100% full refund of any amount paid for the affected activity.
3. Official Attraction & Theme Park Tickets
Dated or timed-entry barcode tickets (including Burj Khalifa, Museum of the Future, Dubai Frame, Dubai Aquarium, Aquaventure, Ferrari World, Warner Bros. World, IMG Worlds, and Louvre Abu Dhabi) are non-refundable and non-changeable once the official QR ticket has been issued, in accordance with venue operator rules.
4. Late Arrivals & No-Shows
Guests who miss the scheduled shared hotel pick-up window, arrive after cruise/boat departure, or miss a timed-entry landmark slot are classified as a no-show and are not eligible for a refund. Whenever possible, our WhatsApp desk (+971 52 537 6838) will assist you in arranging direct transport to meet the tour or rebooking subject to venue discretion.
5. How to Request a Change or Cancellation
Send your booking reference or full name via WhatsApp to +971 52 537 6838 or email info@anchorpointbiz.org.